Standard Delivery
The standard UK delivery 3-5 days charge is £3.95 and orders over £75 will be delivered free of charge.
Providing your items are in stock we will aim to deliver your order within 5 working days, please note during our sale and peak periods you should allow up to 7-10 days.
Saturdays, Sundays and all Bank Holidays are classed as non-working days
Where possible we will endeavour to send all of your order together, however any items that are out of stock will be sent as soon as possible, please note you will only be charged one delivery charge per order.
If any order is out of stock we will notify you and advise of the anticipated delivery date. All delivery dates are estimates and we cannot guarantee specific deadlines.
Saturdays, Sundays and all Bank Holidays are classed as non-working days.
While we will use our best efforts to meet all orders we cannot guarantee the availability of any particular products displayed on this website. We reserve the rights to discontinue the offer of any product listed on the website at any time without notice.
Next Day Delivery
Guaranteed next day delivery is £6.95, order must be placed by 12.00 noon
Delivered Monday-Friday (excluding bank or public holidays)
Overseas Delivery Charges
Delivery charges are based on the total cost of your order.
| Country | Up to £50 | £50 – £100 | £100 – £200 | Over £200 |
|---|---|---|---|---|
| Europe | £10 | £20 | £30 | £40 |
| Rest of World | £20 | £35 | £50 | £65 |
Providing your items are in stock we will always aim to get your order to you within 7-10 days, please note during sale and peak periods you should allow up to 14 days.
Vinegar Hill products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.
Tracking your parcel
If you have an email address registered with us you will receive an email to confirm that your items have been despatched.
Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries.
If you are concerned you have not received your parcel please contact us via email at info@vinegar-hill.co.uk or call our Customer Services Team on 01789 205880 (Weekdays 9am – 5pm).
Returns Policy & Making Returns
In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us within 8 working days of receiving the parcel by email at info@vinegar-hill.co.uk Please note that all items need to be returned within 14 days complete and in a reasonable condition and that personalised/made to order products may not be returned unless faulty. Where possible we would ask that you return the item(s) with the original packaging. This does not affect your statutory rights.
With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage and the costs associated with this. Once you have contacted us, please ensure that you include the Returns Slip, and we would recommend that you obtain a Certificate of Posting in case for whatever reason the parcel fails to reach us. Please note that large unwanted items will need to be collected by one of our couriers (the cost for this will be deducted from your refund with the exception of faulty items) –please call 01798 205880 during office hours and our Customer Service team will be able to advise you.
Vinegar Hill Ltd
14 The Waterways
Stratford upon Avon
Warwickshire
CV37 OAW
Telephone: 01789 205880
Cancellations Procedure
You may cancel an order at any time before its been processed for shipping. To cancel your order after it has been despatched to you, you will need to follow the Returns procedure as stated above.
