What payment methods are available?
We accept payment by MasterCard, Visa, Switch, Cash or Vinegar Hill Gift Vouchers. We are unable to accept cheques. Debit and credit card payments must be over £5.
What is your returns policy?
Vinegar Hill Stores returns policy:
We are happy to offer a full refund on full price goods returned in original packaging and with a till receipt within 2 weeks of purchase and/or an exchange within 4 weeks of purchase.
Earrings are non returnable unless faulty due to hygiene reasons.
Sale goods are non returnable for either a refund or exchange unless faulty. This does not affect your statutory rights.
Fashion returns policy: (Cheltenham and Sheep Street Stores)
We are happy to offer an exchange for full price Fashion goods returned in a re-saleable condition; unworn with their tags intact, with a till receipt within 2 weeks of purchase.
Earrings are non returnable unless faulty due to hygiene reasons.
Sale goods are non returnable for either a refund or exchange unless faulty. This does not affect your statutory rights.
We are unable to accept cheques. Debit and Credit card payments must be over £5.
What is the privacy and security policy?
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act, 1998. In general, we use the personal information and other data that we collect from you to fulfil orders, identify personal preferences and match your needs with relevant products and services provided by us. We only do this to provide you with the best possible service.
Cookies are used on this website. A cookie is a piece of information that is stored on your computer’s hard drive by your web browser. On revisiting the website our computer server may recognise the cookie, giving us information about your last visit. We use cookies to recognise and retrieve individual customer profiles, for example recognition at logon.
Most browsers accept cookies automatically however if you enter the site with cookie support de-activated you will be re-directed to a page which displays an explanation of cookies and their usage on the site. There will also be instructions detailing how to turn on the cookie functionality.
